The protection of your personal data is an integral part of Naor's values. By using our website (the "Site"), you acknowledge that you have read this privacy policy ("Privacy Policy"), which governs the use and protection of your personal data collected during your browsing, i.e., any information that directly or indirectly identifies you ("Data" or "Personal Data"), such as your last name, first name, postal address, email, or telephone number.
1. Who is responsible for processing the Data?
The data controller is: Naor
24 Chemin des Verrières – 69260 Charbonnières-les-Bains
SIRET: 941 798 837 00014
Intra-community VAT number: FR20 941798837
Email: contact@naor.paris
Naor has not appointed a Data Protection Officer (DPO), but you can contact us with any questions relating to your Personal Data via the email address above or by post.
2. What Personal Data do we collect?
Your Personal Data may be collected in the following cases:
When you fill out a form on the Site (account creation, contact, newsletter);
- When placing and tracking an order;
- During your exchanges with customer service;
- When you browse the Site.
The data concerned may be:
- Identification information: last name, first name, postal address, email address, telephone number, date of birth;
- Information relating to your orders: products purchased, order history, billing and delivery data;
- Payment data (processed directly by our secure payment providers);
- Browsing data: IP address, browser type, pages visited, date and time of connection.
3. Why do we use your Personal Data?
We use your Personal Data for the following purposes:
- Execution of your orders
- Ensure delivery of your products;
- Manage customer relations and any complaints you may have;
- Provide after-sales follow-up and warranty management.
With your consent
- Receive our newsletters and commercial communications;
- Enjoy a personalized experience based on your preferences and browsing history.
In our legitimate interest
- Improve the operation and security of the Site;
- Analyze the use of the Site and improve the user experience;
- Prevent fraud and secure transactions;
- Carry out statistical analyses to better understand our customers.
4. What are your rights?
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: obtain the Data we hold about you;
- Right of rectification: correct inaccurate or incomplete Data;
- Right to erasure: request the deletion of your Data (subject to legal conditions);
- Right to object: to object to the use of your Data for commercial prospecting purposes;
- Right to portability: recover your Data in a structured format;
- Right to restriction of processing: temporarily suspend the use of your Data.
To exercise your rights, you can write to us at the following address:
Email: contact@naor.paris
Address: Naor – 24 Chemin des Verrières – 69260 Charbonnières-les-Bains
You will receive a response within a maximum of 2 months of receiving your request. You can also file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties): www.cnil.fr.
